To plan and manage the yearly formulation of corporate business plan, scorecard, and relevant planning exercise. Coordinate effective implementation of the agreed strategies and tactics through proper cascading to the divisions through effective utilization of available resources. Conduct relevant research and analysis to support the development and implementation of the corporate planning exercise which includes corporate business planning and RMK planning.

Duties and Responsibilities

1. Corporate Planning:

• Formation of annual corporate business plan and Key Performance Indicators (KPIs) Plan and manage the corporate-wide periodic business planning exercise (annual, quarterly, etc).
• Conduct due diligence which includes research and data analysis leading to formulation of Corporate Scorecard.
• Support business plan analysis to ensure alignment of strategic objectives, KPIs and resources throughout all levels in the organization.
• Provide coaching and guidance on the development of business plans vis-a-vis translation of strategy into tactical plans.
• Work closely with the Corporate Performance & Project Monitoring Office to ensure that key data points are captured for the corporate, divisional, and departmental score card, as well as to meet stakeholder expectations.

2. Stakeholder Management

• Management of relevant key stakeholders that are critical to MDEC (EPU, MOF, MKD, KKMM).
• Engage and develop report for stakeholders on matters related to corporate planning and research.
• Ensure compliance to the stakeholder reporting requirements and other directives.
• Provide support on related information as requested by stakeholders.

3. Learning and Growth:

• Actively enhance personal development of skills and acquisition of knowledge. 
• Participation in knowledge acquisition platforms in related areas. 
• Implement personal development plan as identified in training needs analysis.

Qualifications

Degree in Business Administration, Economics, Computer Science, or other relevant fields.

Minimum 6 years of working experience preferably in planning-related functions

Competency

Soft Skills:

• Strategic thinking, planning and management Business acumen, meticulous and attention to detail
• Analytical and innovative thinking
• Stakeholder management
• Problem analysis and issue resolution
• Growth mindset
• Problem analysis and issue resolution
• Growth mindset
• Strong team player
• Able to work under pressure and tight deadlines, where necessary

Technical Skills

• Understanding of MDEC roles, initiatives and processes
• Project management knowledge (e.g. P3O, PRINCE2 PMP/PMBoK)
• Balanced Scorecard and Key Performance Indicators
• General knowledge of statistical methodology
• General knowledge of economics, geopolitics and tech sector
• Intermediate skills in statistical and analytical tools, strategic planning frameworks and models
• General knowledge of economics and ICT sector Intermedia

• Design and layout a 40-page booklet/report (10" x 10")
• Translate raw content into clear, engaging visual layouts
• Develop and apply a consistent:
• Typography system
• Colour palette
• Layout grid
• Create supporting visuals:
• Infographics
• Charts and diagrams
• Icons and simple illustrations
• Ensure strong visual hierarchy and readability
• Prepare outputs for:
• Print-ready PDF (bleed, margins, export settings)
• Digital sharing
• Iterate quickly based on stakeholder feedback
• Maintain organised working files and source assets
• Liaising with printing vendor to ensure design compatibility 

• Diploma or Degree in Graphic Design/ Visual Communication/ Multimedia Design or related field
• 2 years experience preferred 

JOB PURPOSE

Implement and prioritized assessment activities under FKW Assessment Unit for the delivery of expatriate services to ensure quality services on timely basis and towards achieving department goals and client satisfaction.

ROLES AND RESPONSIBILITIES

1.       Manage and monitor the delivery of expatriate services under FKW Assessment Unit and oversee transactional activities in Business Unit to ensure quality service and timely delivery

·         Review, evaluate and provide recommendations for employment and other related pass applications submitted by the companies during the Foreign Knowledge Worker (FKW) Approval Panel Meeting within stipulated time to ensure the work process is consistent and the service delivery is efficient

·         Manage communication with clients on KIV matters via email, phone calls, and walk-in

·         Ensure client satisfaction and loyalty by delivering excellent service and focusing on understanding clients’ needs

·         Diagnose and resolve problems identified or raised by clients or other related enquiries

·         Provide consultancy and assistance to clients whenever required

·         Respond to complaints in an efficient manner and proactively respond to issues and problems

·         Liaise and communicate with Immigration Unit (Expatriate Services Division) of MDEC Cyberjaya on any issues arises pertaining to expatriate matters which requires special attention

2.       Monitor and analyze performance using the performance measurement system to ensure agreed quality standards and timelines are achieved

·         Monitor applications in the Verification Officers bin, ensuring they are processed and completed within stipulated time

·         Ensure to provide timely and accurate updates of data for the monthly team performance report, and analyze and resolve delivery issues raised

·         Coordinate team monthly performance meetings to monitor performance and resolve operational issues

·         Understands to use databases to make appropriate analysis

·         Contribute to process efficiency by reviewing them and making recommendations for improvements

3.       Undertake special assignments, ad-hoc functions, and related duties as and when necessary.